Shipping Policy

Postage:

Products are despatched from Caroline Springs, Victoria. We aim to get your order packed and booked in for delivery within 5-7 business days of cleared payment.

We utilise Australia Post and a courier service. We offer a flat rate shipping fee of $9.90. Any parcel over 5kg in weight will be shipped via a courier. FREE shipping is available for orders over $60. A preferred carrier may be elected, but we will use the cheapest carrier for your delivery.

Re-delivery of parcels where an incorrect address has been provided or non-collection of a parcel will incur an additional charge to resend.

We pack to avoid movement within the parcels. If items arrived damaged, please contact us and we will raise a claim against the shipping service. Please refer to our Returns Policy for replacement product.

A despatch notification will be sent, which may be for the following day. This email may arrive in your 'spam' or 'promotions' folders. Please check the details and tracking number.

Couriers Please and Fastway do utilise POPStation collection points, so your undelivered parcel may be carded to a convenience store, petrol station or newsagency. An email will be sent and a card will be left for you. Proof of identity will be required.

During the current situation, all parcels are delivered as authority to leave. Please refer to our Covid-19 Shipping page.

Any questions regarding shipments, please email info@soapybutter.com.au or call 0412 102 096. While we may not be able to resolve issues with courier companies or Australia Post, we will always do our best to follow up and obtain as much information as possible.