Shipping Policy

Postage:

Products are despatched from Caroline Springs, Victoria. We aim to get your order packed and booked in for delivery within 3-4 business days of cleared payment.

We utilise a courier service wherever possible. Australia Post where required (ie PO Box, parcel lockers). Any parcel over 5kg in weight will be shipped via a courier.

We offer a flat rate shipping fee ($9.90 for courier and $10.90 for Australia Post), with FREE shipping for orders over $50 until Christmas. We pack to avoid movement within the parcels. If items arrived damaged, please contact us and we will raise a claim against the shipping service. Please refer to our Returns Policy for replacement product.

A despatch notification will be sent, which may be for the following day. This email may arrive in your 'spam' or 'promotions' folders. Please check the details and tracking number. An invoice for your order will be sent to you via email.

Couriers Please and Fastway do utilise POPStation collection points, so your undelivered parcel may be carded to a convenience store, petrol station or newsagency. An email will be sent and a card will be left for you. Proof of identity will be required.

Parcels sent via courier will be flagged as 'sign on delivery'. We are not responsible for parcels that go missing if adjusted to 'authority to leave'. Parcels sent via Australia Post will not be flagged as 'sign on delivery'.

Any questions regarding shipments, please email info@soapybutter.com.au or call 0412 102 096. While we may not be able to resolve issues with courier companies or Australia Post, we will do our best to follow up and obtain as much information as possible.