Shipping Policy

Postage:

Products are despatched from Caroline Springs, Victoria. We aim to get your order packed and booked in for delivery within 4-5 business days of cleared payment.

We utilise Australia Post and a courier service. Our default method of shipping is via Australia Post without signature. We offer a flat rate shipping fee of $9.90. Options are available to select your preferred carrier or 'signature on delivery' for Australia Post deliveries. Any parcel over 5kg in weight will be shipped via a courier.

FREE shipping is available for orders over $50. If the default option is selected, we will use the cheapest carrier for your delivery.

We pack to avoid movement within the parcels. If items arrived damaged, please contact us and we will raise a claim against the shipping service. Please refer to our Returns Policy for replacement product.

A despatch notification will be sent, which may be for the following day. This email may arrive in your 'spam' or 'promotions' folders. Please check the details and tracking number.

Couriers Please and Fastway do utilise POPStation collection points, so your undelivered parcel may be carded to a convenience store, petrol station or newsagency. An email will be sent and a card will be left for you. Proof of identity will be required.

Parcels sent via courier will be flagged as 'sign on delivery'. We are not responsible for parcels that go missing if adjusted to 'authority to leave'. Parcels sent via Australia Post will not be flagged as 'sign on delivery' unless the option is selected at checkout.

Any questions regarding shipments, please email info@soapybutter.com.au or call 0412 102 096. While we may not be able to resolve issues with courier companies or Australia Post, we will always do our best to follow up and obtain as much information as possible.